Knowledge Management Coordinator

Essential Functions:

• Responsible for publishing new precedents and KM resources, working closely with the Knowledge Management Lawyers to ensure content is published in an accurate and timely manner
• Contribute to the development, and lead the execution of, a KM governance model and supporting plans to ensure consistency and clarity across all KM content
• Assist with the upkeep of various Corporate How Do I? pages and other Knowledge pages on BenNet
• Takes an active role in the team to maintain expertise in key KM tools and resources
• Be the KM expert for key systems and contribute to the ongoing design, development and testing of our platforms ensuring that they are meeting the needs of contributors
• Conduct first-level technology troubleshooting for our knowledge-based systems and tools and act as liaison between KM and IT
• Identify opportunities for new technologies, support processes and protocols for our knowledge-based systems and tools
• Conduct regular analysis, benchmarking and research for our Knowledge Bank and Insight Search to identify gaps and opportunities
• Responsible for updating and coordinating the training materials and protocols for the Knowledge Bank and Insight Search system
• Provides administrative support to KM lawyers including but not limited to: expense management, filing, travel and meeting bookings, taking minutes and managing departmental documentation

Qualifications:

• A strong background in a corporate legal practice, preferably at a large law firm and includes knowledge of the closing process in corporate transactions
• Strong technical aptitude and a natural problem-solver for on-the-spot troubleshooting
• Excellent verbal and written communication skills with strong attention to detail and superior organization skills
• Actively enjoys using and exploring new and innovative technologies to find efficiencies and improve the value in our workflows
• Knowledge of formatting and schemes in Word is a must to ensure model documents are formatted to firm standard
• Knowledge of Aderant or other time/billing platforms in legal
• Flexible and adaptable with a willingness to learn and share those learnings
• Knowledge of legal and technical procedures in a high-pressure environment
• Demonstrated willingness to continuously improve and learn from others
• Service-oriented and a willingness to help – a team-oriented approach
• Enjoy executing on ideas to create positive impact
• Ability to be self-directed and to take the initiative

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